RETURN AND REFUND POLICY

If a product arrives damaged or defective please email us right away at jessfx@jessfxstore.co.uk with clear photos of the item so we can assess its condition. If possible please keep the item in the original packaging so we can verify the damage was not done after delivery. A replacement will be considered first as the appropriate remedy in most circumstances.

Requests must be done within 14 days of receiving your order. Please include your order number in the email subject. If your request is approved, you will have a further 14 days to return the product to us using the same tracked shipping service you received it if deemed necessary by us.

In the instance that a refund is agreed it will be issued via the same payment method as the original purchase and usually takes up to 10 working days to show in your account once issued.

• We can only consider refunds and replacements for the original customer.

Cancellations 

At JessFX we do not carry pre-made stock, so all of our products are made to order. We endeavour to make up and ship all orders as soon as possible which leaves a very small window for cancellation. If you would like to enquire about a cancellation. If you would like to enquire about a cancellation, please do so within 1 hour of placing your order. After this time, I may still be able to cancel your order if work has not yet started, but this cannot be guaranteed. Once work has begun or your order has been dispatched, cancellations are not possible.